Guest Services Coordinator - Part Time

Sun Communities & Sun Outdoors; Jacksonville (FL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

DailyPay

401(k) Plan with employer matching

Employee Assistance Program

Identity Theft Insurance

Team Member Perks & Discounts program

Discounts at Sun Outdoors locations

Paid sick leave

Paid holidays, bereavement time, jury‑

Job summary

Sun Outdoors in Jacksonville, FL is seeking a Guest Services Coordinator to handle office tasks and resident relations, supporting the RV Resort Manager and team.

You will greet guests, manage reservations, process fees in Yardi, prepare communications, and help with events, marketing materials, and daily administrative duties while delivering excellent customer service.

Qualifications

• High School Diploma or GED is required.
• 2 years of administrative experience required.
• 6 months experience with property management/reservation systems preferred.
• 6 months hotel/resort front desk experience preferred.
• Strong customer service and phone skills.
• Valid driver's license required.
• Proficiency with Microsoft Office and data entry.

Responsibilities

• Greets guests and residents, handling comments and complaints for the manager.
• Maintain petty cash and record expenditures in accounts.
• Answer phones, type, file, and perform general admin duties.
• Process deposits, rents, and fees in Yardi and issue receipts.
• Prepare and distribute resort communications and newsletters.
• Assist with reservations and guest inquiries by phone/in person.
• Keep office stocked and manage supply orders.
• Plan and coordinate guest/resident events and marketing materials.
• Make collection calls and route bad debt files as directed.
• Process move-ins/move-outs and maintain resort records.
• Refer prospects to management and log in the system.
• Check application statuses and review Sun Homes inventory.
• Review and code invoices and submit for approval.

Skills

Customer service

Phone skills

Problem solving

Professional appearance

Microsoft Office

Driver's license

Education

High School Diploma or GED

Tools

Yardi

Property management system

Reservation system

Job description

$15 per hour

Overview

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Assist with accepting guest reservations in person and via phone
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with planning and coordinating guest and resident relations events and activities within the resort
• Assist with the preparation of marketing materials
• Make collection calls for site rental payments as directed; submit bad debt files to collections
• Process resident move-ins and move-outs
• Complete and maintain resort records, reports, and files
• Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner
• Obtain approvals on prospective resident applications; track all approvals and denials
• Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications
• Review and code invoices and other payables & submit to manager approval
• Other duties as assigned
• Check guests in and out for their reservations
• Greet and establish rapport with guests, current and prospective residents
• Field resort comments, suggestions, and complaints to resort leadership
• Maintain petty cash fund

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using property management and/or reservation systems (Preferred)
• 6 months in hotel or resort front desk experience (Preferred)
• Strong customer service skills
• Excellent telephone skills
• Good problem solving skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

REWARDING BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, cool perks, and flexibility.

• Get paid daily with DailyPay
• 401(k) Plan with employer matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Discounts at Sun Outdoors locations across the nation
• Paid sick leave
• Various paid holidays, bereavement time and pay for jury duty