Resident Services & Office Coordinator

Sun Communities & Sun Outdoors; Austin (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

On-Site Fitness Center

401(k) Plan with Sun matching

Tuition Reimbursement

Paid Time Off

Pet Insurance

Job summary

Sun Communities & Sun Outdoors in Austin, TX is seeking an Office Coordinator to handle routine office work and support community events. The role involves greeting residents, processing payments, maintaining records, and coordinating communications.

The ideal candidate has a high school diploma, strong administrative experience, and proficiency with NetSuite and property management tasks. Excellent communication, customer service, and problem-solving skills are essential, along with a valid

Qualifications

• High School Diploma or GED required.
• 2 years in administrative experience required.
• 6 months in NetSuite preferred.
• 6 months in property management office experience preferred.
• Excellent written and verbal communication skills.
• Strong customer service skills.
• Excellent problem solving skills.
• Intermediate computer proficiency.
• Professional appearance.
• Must have a valid driver's license.

Responsibilities

• Greet guests and establish rapport with residents and prospects; relay feedback to Community Manager.
• Prepare and distribute resident communications, including reminders, notices, renewals, and lease addenda.
• Collect and post payments, recordings, and fees, and issue receipts.
• Complete and reconcile community reports and maintain records per the Operations Manual.
• Perform general admin tasks: phones, typing, copying, faxing, and filing.
• Review invoices and codes for Community Manager approval.
• Schedule clubhouse rentals and process rental fees.
• Maintain office supplies and place orders as needed.
• Make collection calls and forward bad debt files to collections.
• Process move-ins/outs per Operations Manual.
• Assist with resident relations events and activities.
• Assist with preparing marketing materials for homes for sale and community events as directed by the Community Manager.
• Refer sales prospects to the Community Manager and enter prospect data into Yardi in a timely manner.
• Assist prospective residents by checking Sun Homes inventory and showing homes as directed.

Skills

Administrative experience

Written and verbal communication

Customer service

Problem solving

Intermediate computer skills

Valid driver's license

Education

High School Diploma or GED

Tools

NetSuite

Job description

Sun Communities & Sun Outdoors in Austin, TX is seeking an Office Coordinator to handle routine office work and support community events. The role involves greeting residents, processing payments, maintaining records, and coordinating communications.

The ideal candidate has a high school diploma, strong administrative experience, and proficiency with NetSuite and property management tasks. Excellent communication, customer service, and problem-solving skills are essential, along with a valid