Resort Guest Services & Reservations Coordinator

Woodlake Trails; Bushnell (FL); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Paid sick leave

SunRewards program

Sun University access

RV site rent discounts

Team Member Perks & Benefits program

Job summary

Sun Outdoors is seeking a part-time Guest Services Coordinator in Florida to greet guests, manage reservations, process payments in Yardi, and handle office duties. You will support resort operations, communicate with residents, and help plan events and marketing materials.

Knowledge of property management systems, strong telephone etiquette, and a valid driver's license are required. The role includes benefits and a collaborative work environment at Sun Outdoors locations nationwide.

Qualifications

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using property management and/or reservation systems (Preferred)
• 6 months in hotel or resort front desk experience (Preferred)
• Excellent telephone skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

Responsibilities

• Greets and establishes rapport with guests, current and prospective residents.
• Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Assist with accepting guest reservations in person and via phone
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with planning and coordinating guest and resident relations events and activities within the resort
• Assist with the preparation of marketing materials
• Make collection calls for site rental payments as directed; submit bad debt files to collections
• Process resident move-ins and move-outs
• Complete and maintain resort records, reports, and files
• Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner
• Obtain approvals on prospective resident applications; track all approvals and denials
• Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications
• Review and code invoices and other payables & submit to manager approval
• Other duties as assigned
• Check guests in and out for their reservations
• Greet and establish rapport with guests, current and prospective residents
• Field resort comments, suggestions, and complaints to resort leadership

Skills

Excellent telephone skills

Computer proficiency (Microsoft Office

Data entry

Driver's license

Education

High School Diploma or GED

Tools

Yardi

Job description

Sun Outdoors is seeking a part-time Guest Services Coordinator in Florida to greet guests, manage reservations, process payments in Yardi, and handle office duties. You will support resort operations, communicate with residents, and help plan events and marketing materials.

Knowledge of property management systems, strong telephone etiquette, and a valid driver's license are required. The role includes benefits and a collaborative work environment at Sun Outdoors locations nationwide.