Guest Experience Coordinator — Resort Front Desk

Sun Communities & Sun Outdoors; Sarasota (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical and Prescription coverage

Dental plan

Vision plan

Life Insurance

401(k) with company match

Paid time off & holidays

DailyPay

Job summary

Sun Outdoors is seeking a Guest Services Coordinator to handle routine office work and administrative tasks for the resort, coordinating with the RV Resort Manager and team.

Responsibilities include greeting guests, processing deposits and fees in Yardi, answering phones, filing, preparing communications, assisting with reservations and move-ins/outs, and supporting events and marketing efforts while maintaining records.

Qualifications

• High School Diploma or GED required.
• 2 years in administrative experience required.
• 6 months in hotel or resort front desk experience preferred.
• Strong customer service and telephone skills expected.
• Good problem solving and professional appearance required.
• Intermediate to advanced computer proficiency with MS Office and data entry.

Responsibilities

• Greet guests and establish rapport with guests and residents.
• Maintain petty cash and record expenditures in accounts.
• Answer phones, type, photocopy, file and perform other admin duties.
• Process deposits, fees, rent and other charges in Yardi and issue receipts.
• Prepare and distribute resort communications and assist with reservations.
• Support planning of guest/resident events and marketing materials.
• Code invoices and obtain manager approvals for payables.
• Check guests in and out for reservations.
• Refer sales prospects to management and enter prospect info in system.
• Assist with inventory checks and rental applications for prospective residents.

Skills

Customer service

Telephone skills

Problem solving

Professional appearance

Computer proficiency

Driver's license

Education

High School Diploma or GED

Tools

Yardi

Microsoft Office

Job description

Sun Outdoors is seeking a Guest Services Coordinator to handle routine office work and administrative tasks for the resort, coordinating with the RV Resort Manager and team.

Responsibilities include greeting guests, processing deposits and fees in Yardi, answering phones, filing, preparing communications, assisting with reservations and move-ins/outs, and supporting events and marketing efforts while maintaining records.