Guest Experience Coordinator — Resort Front Desk

Sun Communities & Sun Outdoors; Casa Grande (AZ); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Paid sick leave

Online access to view paystubs and W2s

SunRewards program

Team Member Perks & Benefits Program

Get paid daily with DailyPay

Sun University online learning modules

RV site rent discounts at Sun Outdoors

Job summary

Sun Outdoors is seeking a Guest Services Coordinator to support resort office operations, greet guests, manage reservations, and coordinate resident relations under the RV Resort Manager. You will handle administrative tasks, collect payments, and keep accurate records in Yardi and other systems.

The ideal candidate has strong customer service, solid phone skills, and comfortable using MS Office; prior front desk or hospitality experience is preferred.

Qualifications

• High School Diploma or GED is required.
• At least 2 years of administrative experience required.
• 6 months experience with property management and/or reservation systems preferred.
• 6 months hotel or resort front desk experience preferred.
• Strong customer service and excellent telephone skills.
• Professional appearance and timely data entry in MS Office tools.

Responsibilities

• Greet guests and establish rapport with current and prospective residents.
• Fields resort comments, suggestions, and complaints to the RV Resort Manager.
• Answer phones, perform typing, photocopying, filing and other duties.
• Collect and post deposits, rents, fees, and issue receipts in Yardi.
• Prepare resort communications and coordinate guest/resident events.
• Assist with accepting reservations in person and by phone.
• Maintain office supplies and prepare supply orders.
• Process resident move-ins/move-outs and maintain records.

Skills

Customer service

Telephone skills

Problem solving

Professional appearance

MS Office proficiency

Data entry

Driver's license

Education

High school diploma or GED

Tools

Yardi

Property management systems

Reservation systems

Microsoft Office

Job description

Sun Outdoors is seeking a Guest Services Coordinator to support resort office operations, greet guests, manage reservations, and coordinate resident relations under the RV Resort Manager. You will handle administrative tasks, collect payments, and keep accurate records in Yardi and other systems.

The ideal candidate has strong customer service, solid phone skills, and comfortable using MS Office; prior front desk or hospitality experience is preferred.