Resort Guest Experience Coordinator

Sun Communities, Inc.; Jacksonville (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k) Plan with employer matching

Employee Assistance Program

Identity Theft Insurance

Team Member Perks & Discounts program

Discounts at Sun Outdoors locations

Paid sick leave

Paid holidays

Job summary

Sun Communities, Inc. seeks a part-time Guest Services Coordinator in Jacksonville, FL. You will handle front-desk duties, guest relations, reservations support, and administrative tasks under the RV Resort Manager.

The role requires basic office skills, a valid driver’s license, and experience with property management systems. You’ll contribute to resident communications and events while supporting resort operations.

Qualifications

• High School Diploma or GED is required.
• 2 years of administrative experience is required.
• 6 months in property management/reservation systems preferred.
• 6 months in hotel or resort front desk experience preferred.
• Valid driver's license is required.

Responsibilities

• Greets guests and residents, handles comments and complaints to manager.
• Maintain petty cash and record expenditures accurately.
• Answer phones, type, photocopy, file and perform duties as assigned.
• Process deposits, fees, rent and other charges in Yardi with receipts.
• Prepare and distribute resort communications and newsletters.
• Assist with guest reservations in person and by phone.
• Ensure office supplies are stocked and orders are prepared.
• Coordinate guest/resident relations events and activities.
• Assist with marketing materials preparation.
• Make collection calls for site rent and escalate bad debts.
• Process move-ins/move-outs; maintain records and reports.
• Refer prospective residents to managers and enter data into systems.

Skills

Excellent telephone skills

Professional appearance

Computer proficiency

Administrative support

Front desk experience

Education

High School Diploma or GED

Tools

Yardi

Microsoft Office Suite

Job description

Sun Communities, Inc. seeks a part-time Guest Services Coordinator in Jacksonville, FL. You will handle front-desk duties, guest relations, reservations support, and administrative tasks under the RV Resort Manager.

The role requires basic office skills, a valid driver’s license, and experience with property management systems. You’ll contribute to resident communications and events while supporting resort operations.