Resort Booking & Vacation Experience Specialist

Sun Communities; Southfield (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Medical and Prescription

Dental and Vision Plans

401(k) Plan with Sun matching

Paid Time Off

Parental leave

Job summary

Sun Communities is seeking a Resort Reservation Specialist to provide a friendly, helpful experience for Sun's RV Resort customers. You will handle inbound calls, assist with reservations, and guide guests through the booking process.

The role requires a High School Diploma and at least 1 year in sales and customer service, with strong communication and basic computer skills. Benefits and growth opportunities are offered.

Qualifications

• 1 year in sales and customer service experience.
• Excellent customer service and organizational skills.
• Strong interpersonal and communication skills.
• Basic computer proficiency including Microsoft Office, email, and internet.

Responsibilities

• Field incoming phone calls from resort hotline and the field (Essential)
• Respond to incoming web chats ensuring a positive customer experience (Essential)
• Guide incoming callers through the reservation process (Essential)
• Maximizes sales by extending the stays of customers, reserving future bookings, and selling vacation enhancers
• Meets and/or exceeds all reservation goals as assigned
• Adheres to all company policies regarding inbound and outbound calls

Skills

Sales experience

Customer service

Interpersonal communication

Microsoft Office

Education

High School Diploma or GED

Job description

Sun Communities is seeking a Resort Reservation Specialist to provide a friendly, helpful experience for Sun's RV Resort customers. You will handle inbound calls, assist with reservations, and guide guests through the booking process.

The role requires a High School Diploma and at least 1 year in sales and customer service, with strong communication and basic computer skills. Benefits and growth opportunities are offered.