Guest Services Specialist - Part-Time Front Desk

Concord Hospitality Enterprises; Jacksonville (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

Concord Hospitality Enterprises invites applications for a Part Time Front Desk Agent in Jacksonville, FL. You will be at the hub of guest interactions, delivering warm, proactive service and helping ensure a great stay.

Responsibilities include shift 7am–3pm, assisting guests, handling charges and payments, maintaining hospitality, knowledge of programs, safety procedures, and strong communication with team.

Qualifications

• Prior hotel experience is required.
• Experience with PRP is preferred.

Responsibilities

• Will work 7am to 3pm on a part-time basis.
• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.
• Fully-open availability
• Prior hotel experience required
• Experience with PRP preferred

Skills

Prior hotel experience

PRP experience

Job description

Concord Hospitality Enterprises invites applications for a Part Time Front Desk Agent in Jacksonville, FL. You will be at the hub of guest interactions, delivering warm, proactive service and helping ensure a great stay.

Responsibilities include shift 7am–3pm, assisting guests, handling charges and payments, maintaining hospitality, knowledge of programs, safety procedures, and strong communication with team.