Resort Guest Experience Concierge

Travel + Leisure Co.; Kapaa (HI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Wish day paid time to volunteer

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off / holidays (depending on

Job summary

Travel + Leisure Co. invites a friendly hospitality professional to greet and assist resort guests, making arrival, check-in and stay enjoyable while maintaining a professional appearance and cordial attitude.

You will provide services to guests directly or coordinate with the appropriate department manager; answer inquiries about amenities, services, policies, local attractions, dining and directions. Minimum 1 year of customer service and a high school diploma required.

Qualifications

• High School diploma or equivalent.
• At least one year of customer service experience.
• Must maintain a professional appearance and a cordial attitude towards all guests and staff.
• Able to handle the stress of high customer demand in a hospitality environment.
• Must be people oriented and able to work independently or with others as needed.
• Must be able to easily and frequently change from one activity to another.
• Ability to lift up to 50 pounds.

Responsibilities

• Greet and serve resort guests during their stay by making it easier and more enjoyable to arrive, check-in and stay at the property.
• Maintain a professional appearance and cordial attitude towards all guests and employees.
• Provides services to the guest personally or refers requests to the appropriate department manager.
• May answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, entertainment and directions.

Skills

Customer service

Professional appearance

Multitasking

Independent work

Physical fitness

Education

High School diploma or equivalent

Job description

Travel + Leisure Co. invites a friendly hospitality professional to greet and assist resort guests, making arrival, check-in and stay enjoyable while maintaining a professional appearance and cordial attitude.

You will provide services to guests directly or coordinate with the appropriate department manager; answer inquiries about amenities, services, policies, local attractions, dining and directions. Minimum 1 year of customer service and a high school diploma required.