Resort Guest Services Leader

Travel Leisure Resort Development Inc; Nashville (TN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Tuition reimbursement

Volunteer day

Wellness programs

Job summary

Travel + Leisure Co. is seeking a Guest Services Manager to lead all aspects of the guest services department within a resort environment. You’ll guide staff, optimize occupancy, and ensure accurate billing and rate integrity while maintaining exceptional guest relations.

The role demands strong leadership, hospitality expertise, and superior communication. We offer extensive benefits, professional development, and opportunities for advancement within a global leisure travel company.

Qualifications

• Understanding of resort financials.
• Strong leadership skills to coach, mentor, and train staff.
• Excellent communication skills in written and spoken form.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook).
• 2–3 years of management experience in a hotel/resort.
• 3–5 years of hospitality customer service experience.

Responsibilities

• Oversee all aspects of the Guest Services department to deliver high-quality guest experiences.
• Lead staffing, scheduling, and training to maximize productivity and occupancy.
• Manage guest accounts, rate integrity, and payment methods with accuracy.
• Monitor and improve guest satisfaction through data review and process changes.
• Ensure compliance with Quality Assurance, Loss Prevention and safety standards.

Skills

Resort finances

Leadership

Communication

MS Office

Management experience

Hospitality know-how

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Travel + Leisure Co. is seeking a Guest Services Manager to lead all aspects of the guest services department within a resort environment. You’ll guide staff, optimize occupancy, and ensure accurate billing and rate integrity while maintaining exceptional guest relations.

The role demands strong leadership, hospitality expertise, and superior communication. We offer extensive benefits, professional development, and opportunities for advancement within a global leisure travel company.