Resort Front Desk & PBX Concierge (Evenings/Weekends)

Travel + Leisure Co.; Honolulu (HI); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability insurance

401k with employer match

Identity theft protection

Wellness program

Employee Assistance Program

Paid time off / holidays

Job summary

Travel + Leisure Co. is seeking a PBX Phone Operator in Hawaii to welcome guests, provide information about the resort and area attractions, quote room rates, and confirm reservations. You will support check-in/out and help guests arrange their stays with a courteous, professional demeanor.

Responsibilities include handling calls, guiding registrations, processing transactions, and maintaining accurate folios, all while delivering warm hospitality and stellar communication.

Qualifications

• Must have exceptional phone manner and guest service focus.
• Clear spoken and written English with professional communication.
• Ability to multitask in a fast-paced hospitality environment.
• Basic computer literacy and clerical skills.

Responsibilities

• Greet and assist guests with warmth, making their vacation experience memorable.
• Guide guests through registration, issue unit keys, and share resort information.
• Handle cash/credit transactions following procedures; balance daily receipts.

Skills

Strong phone etiquette

Excellent communication

Multitasking

Professional appearance

English proficiency

Basic computer skills

Job description

Travel + Leisure Co. is seeking a PBX Phone Operator in Hawaii to welcome guests, provide information about the resort and area attractions, quote room rates, and confirm reservations. You will support check-in/out and help guests arrange their stays with a courteous, professional demeanor.

Responsibilities include handling calls, guiding registrations, processing transactions, and maintaining accurate folios, all while delivering warm hospitality and stellar communication.