Guest Experience Concierge

Grand-Pacific-Resorts-5; Princeville (HI); On-site; USD 2,480,000 - 3,582,000; Full time

Job summary

Grand Pacific Resorts in Hawaii seeks a Front Desk Agent to warmly welcome guests and owners, check them in/out, and handle inquiries with professionalism. The role is based on-site at our resort in Princeville, requiring a friendly demeanor and strong service skills.

Ideal candidate has 1+ year in hospitality, solid phone etiquette, and excellent communication and organizational skills; time share experience is a plus.

Qualifications

• 1+ years of related experience in hospitality.
• Professional telephone etiquette required.
• High school diploma or equivalent.

Responsibilities

• Check guests/owners in and out of the resort.
• Provide exceptional guest service by phone or in person.
• Answer a high volume of inbound calls from guests/owners.
• Resolve customer issues calmly and effectively.
• Assist guests with loading/unloading luggage and delivering items.

Skills

Phone etiquette

Communication

Organization

Time share experience

Education

High school diploma or equivalent

Job description

Grand Pacific Resorts in Hawaii seeks a Front Desk Agent to warmly welcome guests and owners, check them in/out, and handle inquiries with professionalism. The role is based on-site at our resort in Princeville, requiring a friendly demeanor and strong service skills.

Ideal candidate has 1+ year in hospitality, solid phone etiquette, and excellent communication and organizational skills; time share experience is a plus.