Resort Front Desk Guest Services Specialist

Travel + Leisure Co.; Austin (TX); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registrations, and provide information about resort attractions. You will handle transactions, quote room rates, and support guests from arrival to checkout.

The role requires excellent English communication, hospitality experience, and strong multitasking abilities in a fast-paced environment. Medical and other benefits are provided for eligible associates.

Qualifications

• Excellent communication in English and a friendly, professional appearance.
• Experience in hospitality or guest services is preferred.
• Ability to process transactions accurately and balance cash.
• Strong multitasking and organizational skills are essential.

Responsibilities

• Greet guests warmly and assist from check-in to checkout.
• Provide room rate quotes and information about the resort and area attractions.
• Guide guests through registration and issue unit keys.
• Process cash and credit card transactions following procedures.
• Balance cash receipts and complete cashier duties.

Skills

Customer service

English proficiency

Problem solving

Cash handling

Multitasking

Attention to detail

Basic computer skills

Tools

POS system

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registrations, and provide information about resort attractions. You will handle transactions, quote room rates, and support guests from arrival to checkout.

The role requires excellent English communication, hospitality experience, and strong multitasking abilities in a fast-paced environment. Medical and other benefits are provided for eligible associates.