Front Desk Guest Services Specialist

Travel + Leisure Co.; Newport (RI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

Life insurance

Disability

PTO

401k

Wellness program

Employee assistance

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registrations, and provide information about the resort and area attractions.

You’ll handle reservations, quote room rates, and ensure accurate cash handling, all while delivering exceptional hospitality. Responsibilities include guiding guests through checkout, resolving inquiries promptly, and maintaining accuracy in guest folios.

Qualifications

• Experience delivering friendly, professional guest service.
• Ability to handle cash and payments accurately.
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests warmly and assist with check-in/out and information.
• Guide guests through registration, issue keys, and provide local information.
• Handle cash/credit transactions following procedures and balance receipts.
• Process reservations for individuals or groups and provide room rate quotes.
• Respond promptly to guest inquiries and resolve issues when possible.

Skills

Customer service

Cash handling

Multi-tasking

Communication

Problem solving

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registrations, and provide information about the resort and area attractions.

You’ll handle reservations, quote room rates, and ensure accurate cash handling, all while delivering exceptional hospitality. Responsibilities include guiding guests through checkout, resolving inquiries promptly, and maintaining accuracy in guest folios.