Guest Experience Specialist – Front Desk

Travel Leisure Resort Development Inc; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Wellness program

Employee Assistance Program

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registrations, and provide information about the resort and local attractions. You will handle reservations, quote room rates, and process cash and card transactions with accuracy.

The role requires excellent English communication, strong attention to detail, and the ability to multitask in a fast-paced environment. A professional appearance and friendly demeanor are essential.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all checkout procedures and verify charges/credits in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns promptly.

Skills

Communication skills

Problem solving

Cash handling

Multitasking

Attention to detail

Computer skills

Professional appearance

English literacy

Office software

Tools

Office software

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registrations, and provide information about the resort and local attractions. You will handle reservations, quote room rates, and process cash and card transactions with accuracy.

The role requires excellent English communication, strong attention to detail, and the ability to multitask in a fast-paced environment. A professional appearance and friendly demeanor are essential.