Resort Guest Services Associate — Welcoming Front Desk

Travel + Leisure Co.; Northern (KY); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Wellness program

Employee Assistance Program

Paid time off

Vacation days

Sick leave

Job summary

Travel + Leisure Co. in the United States is seeking a Guest Services Associate to warmly welcome guests from registration to checkout, share information about the resort and local attractions, and quote room rates.

You will handle cash and card transactions, balance receipts, issue keys, and assist with reservations for individuals and groups, delivering friendly service with attention to detail. This role emphasizes clear communication in English, a professional appearance, and the ability to

Qualifications

• Experience in guest services or hospitality preferred.
• Excellent communication in English, both written and spoken.
• Basic math and cash handling knowledge.
• Ability to multitask in a fast-paced environment.
• Professional appearance and positive attitude.

Responsibilities

• Greet guests warmly from registration to checkout.
• Guide guests through the registration process and issue keys.
• Provide information about the resort and local attractions.
• Process cash and credit card transactions per procedures.
• Balance cash receipts and complete checkout procedures.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room rate quotes and respond to inquiries.

Skills

Customer Service

Cash Handling

Multitasking

English Proficiency

Attention to Detail

Job description

Travel + Leisure Co. in the United States is seeking a Guest Services Associate to warmly welcome guests from registration to checkout, share information about the resort and local attractions, and quote room rates.

You will handle cash and card transactions, balance receipts, issue keys, and assist with reservations for individuals and groups, delivering friendly service with attention to detail. This role emphasizes clear communication in English, a professional appearance, and the ability to