Resort Front Desk & Guest Experience Specialist

Capital Vacations, LLC; Hilton Head Island (SC); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Competitive Salary

Paid Time Off and Paid Holidays

Career Growth

Medical/Dental with employer contrib4

Voluntary Life Insurance, Disability, 

Aflac Insurance

Company-paid life insurance and long0

401 (k) retirement plan

Travel Perks to Resort Locations

Company Perks Program

Zusammenfassung

Capital Vacations, LLC in Hilton Head Island, SC, is seeking a Hospitality Specialist to deliver exceptional guest service. You will greet guests, check in/out, handle reservations, post charges, and coordinate with departments to fulfill requests while maintaining a warm, inviting lobby experience.

You’ll respond to inquiries about local attractions, manage cash and credit transactions, and support night audit tasks as needed. Prior hospitality or customer service experience is preferred.

Qualifikationen

• High School Diploma/GED preferred.
• Experience in hospitality or customer service is a plus.
• Computer skills and attention to detail are important.

Aufgaben

• Manage front desk operations efficiently and courteously.
• Check guests in/out, post charges, process reservations, and handle room moves as needed.
• Answer calls with proper etiquette and assist guests with local dining and attractions information.
• Coordinate with other departments to fulfill guest requests and manage revenue processes.
• Support night audit procedures and review online feedback.

Kenntnisse

Front desk operations

Guest service

Telephone etiquette

Reservations handling

Cash handling

Ausbildung

High School Diploma/GED

Tools

SPI system

Jobbeschreibung

Capital Vacations, LLC in Hilton Head Island, SC, is seeking a Hospitality Specialist to deliver exceptional guest service. You will greet guests, check in/out, handle reservations, post charges, and coordinate with departments to fulfill requests while maintaining a warm, inviting lobby experience.

You’ll respond to inquiries about local attractions, manage cash and credit transactions, and support night audit tasks as needed. Prior hospitality or customer service experience is preferred.