Resort Front Desk Guest Experience Specialist

Vacatia, Inc.; Florida; On-site; USD 18,000 - 26,000; Full time

Job summary

Vacatia, Inc. is hiring a Front Desk Associate in Weston, FL to be the friendly first point of contact for guests. You will assist with check-in/check-out, answer inquiries, manage reservations and billing, and process payments with accuracy.

This role supports front desk operations and works closely with a team to ensure smooth service flows. Ideal candidates are customer-focused, organized, and tech-savvy, with flexibility to work weekends or holidays.

Qualifications

• Friendly, dependable, customer-focused personality.
• Strong communication and multitasking skills.
• Basic math skills and comfort handling payments.
• Organized in a busy environment.
• Tech-savvy with willingness to learn new systems.
• Detail-oriented and trustworthy with guest information.
• Hospitality or customer service experience is a plus.
• Flexibility to work weekends and holidays as needed.

Responsibilities

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out.
• Answer guest inquiries and resolve issues quickly and professionally.
• Manage room assignments, reservations, and billing with accuracy.
• Process payments and handle cash transactions confidently.
• Review reservations and prepare for daily arrivals.
• Maintain front desk procedures, including key control and registration audits.
• Ensure confidentiality and security protocols are followed.
• Collaborate with the team to keep operations running smoothly.
• Take initiative and support various tasks as needed.

Skills

Customer service

Communication

Multitasking

Basic math

Organization

Tech-savvy

Detail-oriented

Hospitality experience

Job description

Vacatia, Inc. is hiring a Front Desk Associate in Weston, FL to be the friendly first point of contact for guests. You will assist with check-in/check-out, answer inquiries, manage reservations and billing, and process payments with accuracy.

This role supports front desk operations and works closely with a team to ensure smooth service flows. Ideal candidates are customer-focused, organized, and tech-savvy, with flexibility to work weekends or holidays.