Resort Front Desk Concierge – Guest Experience

Vacatia; Florida; On-site; USD 18,000 - 26,000; Full time

Job summary

Vacatia is hiring a Front Desk Associate at our Weston, FL resort location. The successful candidate will serve as the first point of contact for guests, handling check-in/check-out, inquiries, and billing with accuracy.

You will manage reservations, process payments, and maintain front desk procedures while upholding confidentiality and security. This role requires strong communication, reliability, and a customer-first mindset in a fast-paced hospitality environment.

Qualifications

• Experience in hospitality or customer service preferred.
• Strong communication and multitasking skills.
• Ability to handle payments and basic math.

Responsibilities

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out
• Answer guest inquiries and resolve issues quickly and professionally
• Manage room assignments, reservations, and billing with accuracy
• Process payments and handle cash transactions confidently
• Review reservations and prepare for daily arrivals
• Maintain front desk procedures, including key control and registration audits
• Ensure confidentiality and security protocols are followed
• Collaborate with the team to keep operations running smoothly
• Take initiative and support various tasks as needed

Skills

Customer service

Communication

Cash handling

Multitasking

Guest-focused

Job description

Vacatia is hiring a Front Desk Associate at our Weston, FL resort location. The successful candidate will serve as the first point of contact for guests, handling check-in/check-out, inquiries, and billing with accuracy.

You will manage reservations, process payments, and maintain front desk procedures while upholding confidentiality and security. This role requires strong communication, reliability, and a customer-first mindset in a fast-paced hospitality environment.