Resort Front Desk: Guest Experience Associate

Vacatia, Inc.

Virginia Beach, Northern (VA, KY)

Hybrid

USD 18,000 - 23,000

Full time

14 days+

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Job summary

Ocean Key Resort is seeking a Front Desk Associate to welcome guests, manage check-in and check-out, handle reservations, billing, and ensure a smooth front desk operation with a warm, professional demeanor.

The ideal candidate is friendly, dependable, and customer-focused, with strong communication and multitasking skills, basic math for payments, and comfort with learning new systems. Weekend and holiday availability is required to support a busy resort team.

Qualifications

Friendly, dependable, and customer-focused personality.
Strong communication and multitasking skills.
Basic math skills and comfort handling payments.
Ability to stay organized in a busy environment.
Tech-savvy with a willingness to learn new systems.
Detail-oriented and trustworthy with guest information.
Previous hospitality or customer service experience is a plus.
Flexibility to work weekends and holidays as needed.

Responsibilities

Greet every guest with a smile and provide outstanding customer service from check-in to check-out
Answer guest inquiries and resolve issues quickly and professionally
Manage room assignments, reservations, and billing with accuracy
Process payments and handle cash transactions confidently
Review reservations and prepare for daily arrivals
Maintain front desk procedures, including key control and registration audits
Ensure confidentiality and security protocols are followed
Collaborate with the team to keep operations running smoothly
Take initiative and support various tasks as needed