Front Desk Associate (PT)

Vacatia; Virginia Beach (VA); On-site; USD 17,047 - 24,280; Full time

Job summary

Vacatia in Virginia Beach is seeking a Front Desk Associate to provide exceptional guest experiences. This role is crucial as the first point of contact for guests, ensuring a warm and welcoming atmosphere.

Responsibilities include managing check-ins and check-outs, handling payments, and maintaining front desk operations. Candidates should be friendly, dependable, and possess strong communication skills. The position offers a chance to grow within the hospitality field.

Qualifications

• Previous hospitality or customer service experience is a plus.
• Ability to stay organized in a busy environment.
• Flexibility to work weekends and holidays as needed.

Responsibilities

• Greet every guest with a smile and provide outstanding customer service.
• Manage room assignments, reservations, and billing with accuracy.
• Ensure confidentiality and security protocols are followed.

Skills

Customer service

Communication

Multitasking

Basic math

Tech-savvy

Detail-oriented

Job description

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Now Hiring: Front Desk Associate | Join Our Resort Team!

Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we’d love to meet you!

Ocean Key Resort is currently seeking a Front Desk Associate to join our resort team. As the first point of contact for our guests, you’ll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations.

Pay: $15/hr

What You'll Do:

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out
• Answer guest inquiries and resolve issues quickly and professionally
• Manage room assignments, reservations, and billing with accuracy
• Process payments and handle cash transactions confidently
• Review reservations and prepare for daily arrivals
• Maintain front desk procedures, including key control and registration audits
• Ensure confidentiality and security protocols are followed
• Collaborate with the team to keep operations running smoothly
• Take initiative and support various tasks as needed

What We’re Looking For:

• A friendly, dependable, and customer-focused personality
• Strong communication and multitasking skills
• Basic math skills and comfort handling payments
• Ability to stay organized in a busy environment
• Tech-savvy with a willingness to learn new systems
• Detail-oriented and trustworthy with guest information
• Previous hospitality or customer service experience is a plus
• Flexibility to work weekends and holidays as needed

Why Join Us?

• Work in a welcoming, team-oriented resort environment
• Opportunities to grow within hospitality and resort operations
• Be part of creating memorable experiences for our guests every day

Ready to bring your positive energy and customer service skills to our team?
Apply today and start your next adventure with us!