Front Desk Supervisor

Vacatia; United States; On-site; USD 41,405,000 - 56,019,000; Full time

Job summary

Vacatia is hiring a Front Desk Supervisor for our Ocean Key Resort team in the United States. You will guide the front desk staff to ensure a warm welcome, seamless guest experiences, and flawless day-to-day operations.

The role focuses on leading by example, resolving guest concerns, coaching staff, and maintaining accuracy in cash handling and reservations. Evening, weekend, and holiday availability is required to support busy periods.

Qualifications

• 13 years of front desk experience and leadership experience within hospitality.
• High School Diploma or GED required.
• Customer service mindset with excellent communication skills.
• Proven ability to lead a team, resolve issues and keep morale high.
• Computer proficiency and prior cash handling experience.
• Dependability, professionalism and flexibility to work evenings, weekends and holidays.

Responsibilities

• Lead by example in providing outstanding guest service.
• Support front desk operations including check ins, check outs, payments and reservations.
• Resolve guest concerns quickly and professionally.
• Train, mentor and motivate front desk clerks.
• Ensure accuracy in financial transactions and cash handling.
• Coordinate with Housekeeping and Maintenance for special requests, early arrivals and late checkouts.
• Maintain a clean, safe and welcoming front desk environment.
• Uphold company policies, safety standards and guest confidentiality.

Skills

Leadership

Customer Service

Communication

Cash Handling

Computer Proficiency

Dependability

Flexibility

Education

High School Diploma/GED

Tools

POS Systems

Job description

Now Hiring Front Desk Supervisor Join Our Ocean Key Resort Team Were looking for a Front Desk Supervisor to guide our front desk team and ensure every Owner and guest receives a warm welcome and a seamless experience As a Front Desk Supervisor youll balance leadership and guest service helping to create memorable stays while supporting your team with training coaching and day to day operations If youre passionate about hospitality and ready to take the next step in your career wed love to meet you

Pay 17hr

What Youll Do

• Lead by example in providing outstanding guest service
• Support front desk operations including check ins check outs payments and reservations
• Resolve guest concerns quickly and professionally
• Train mentor and motivate front desk clerks
• Ensure accuracy in financial transactions and cash handling
• Coordinate with Housekeeping and Maintenance for special requests early arrivals and late checkouts
• Maintain a clean safe and welcoming front desk environment
• Uphold company policies safety standards and guest confidentiality

What Were Looking For

• 13 years of front desk experience and leadership experience within hospitality
• High School Diploma or GED required
• A strong customer service mindset with excellent communication skills
• Proven ability to lead a team resolve issues and keep morale high
• Computer proficiency and prior cash handling experience
• Dependability professionalism and flexibility to work evenings weekends and holidays

Why Join Us

At Vacatia we believe in creating exceptional guest experiences and a supportive team driven workplace As a Front Desk Supervisor youll have the opportunity to grow your leadership skills while making a real impact on both our guests and your team

Ready to take the next step in your hospitality career Apply today and join a company where your leadership and service make the difference