Guest Experience Front Desk Associate

OTO Development; South San Francisco (CA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Paid holidays

Travel discounts

Job summary

OTO Development is seeking a Front Desk Associate to warmly welcome guests, manage check-in/check-out, and support guest experiences at our property. You will proficiently use the reservation system and related tools to ensure smooth operations and accurate financial handling.

The role emphasizes guest service excellence, teamwork, and effective communication to meet needs and resolve issues, with a coverage in the local property environment.

Qualifications

• Love working with people and go above and beyond for each guest's needs.
• Work well with others and enjoy being part of a team.
• Excellent oral, written, and interpersonal communication skills.
• You are a solution finder and strive for the best guest experience.

Responsibilities

• Assist guests with check-in and check-out during their stay.
• Operate the hotel's electronic reservation system and related programs.
• Handle all financial transactions securely and accurately.
• Anticipate guests' needs to maximize satisfaction.
• Collaborate with the team to maintain a hospitable, guest-focused environment.

Skills

People skills

Teamwork

Communication

Problem solving

Job description

OTO Development is seeking a Front Desk Associate to warmly welcome guests, manage check-in/check-out, and support guest experiences at our property. You will proficiently use the reservation system and related tools to ensure smooth operations and accurate financial handling.

The role emphasizes guest service excellence, teamwork, and effective communication to meet needs and resolve issues, with a coverage in the local property environment.