Guest Experience Front Desk Associate

OTO Development; Burbank (CA); On-site; USD 32,000 - 46,000; Part time

Job summary

OTO Development is seeking a Front Desk Associate to warmly welcome guests, manage check-in and check-out, and operate the hotel's reservation system. You will handle payments securely and courteously, ensuring a seamless stay and high guest satisfaction.

As part of the Property team, you will collaborate with colleagues to deliver outstanding service, anticipate guest needs, and contribute to a hospitable environment while maintaining professional communication and integrity in all financial

Qualifications

• You love working with people and will go above and beyond for each guests' needs
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Responsibilities

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel's electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests' needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

Skills

People skills

Team player

Communication skills

Problem solving

Job description

OTO Development is seeking a Front Desk Associate to warmly welcome guests, manage check-in and check-out, and operate the hotel's reservation system. You will handle payments securely and courteously, ensuring a seamless stay and high guest satisfaction.

As part of the Property team, you will collaborate with colleagues to deliver outstanding service, anticipate guest needs, and contribute to a hospitable environment while maintaining professional communication and integrity in all financial