Guest Experience Lead - Luxury Resort Front Desk

Oceankey; Key West (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health Benefits Package

401K plan with matching

Paid Holidays/Personal/Vacation/Sick time

Team Member parking reimbursement

Job summary

Ocean Key Resort and Spa in Key West, Florida, is seeking a Front Desk Agent to provide exceptional hospitality, manage guest check-ins/outs, and handle reservations. Candidates should have previous experience in a luxury environment and strong communication skills. The role includes health benefits, career growth opportunities, and discounts at Noble House Hotels & Resorts. Join our team and enjoy working in a vibrant setting with a commitment to individual and collective excellence.

Qualifications

• Previous Front Desk Agent experience, preferably in a luxury property.
• Ability to remain mobile and stationary for at least 8 hours.
• Efficiently use a keyboard and navigate software systems.

Responsibilities

• Greet guests and manage check-ins/outs.
• Handle reservations and process payments.
• Resolve guest issues and ensure a positive experience.

Skills

Computer and software proficiency

Internet and web navigation

Physical stamina for lifting

Communication skills

Positive attitude

Job description

Ocean Key Resort and Spa in Key West, Florida, is seeking a Front Desk Agent to provide exceptional hospitality, manage guest check-ins/outs, and handle reservations. Candidates should have previous experience in a luxury environment and strong communication skills. The role includes health benefits, career growth opportunities, and discounts at Noble House Hotels & Resorts. Join our team and enjoy working in a vibrant setting with a commitment to individual and collective excellence.