Front Desk Associate (PT)

Vacatia, Inc.; Virginia Beach, Northern (VA, KY); Hybrid; USD 18,000 - 23,000; Full time

Job summary

Ocean Key Resort is seeking a Front Desk Associate to welcome guests, manage check-in and check-out, handle reservations, billing, and ensure a smooth front desk operation with a warm, professional demeanor.

The ideal candidate is friendly, dependable, and customer-focused, with strong communication and multitasking skills, basic math for payments, and comfort with learning new systems. Weekend and holiday availability is required to support a busy resort team.

Qualifications

• Friendly, dependable, and customer-focused personality.
• Strong communication and multitasking skills.
• Basic math skills and comfort handling payments.
• Ability to stay organized in a busy environment.
• Tech-savvy with a willingness to learn new systems.
• Detail-oriented and trustworthy with guest information.
• Previous hospitality or customer service experience is a plus.
• Flexibility to work weekends and holidays as needed.

Responsibilities

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out
• Answer guest inquiries and resolve issues quickly and professionally
• Manage room assignments, reservations, and billing with accuracy
• Process payments and handle cash transactions confidently
• Review reservations and prepare for daily arrivals
• Maintain front desk procedures, including key control and registration audits
• Ensure confidentiality and security protocols are followed
• Collaborate with the team to keep operations running smoothly
• Take initiative and support various tasks as needed

Skills

Customer service

Communication

Multitasking

Cash handling

Organization

Tech literacy

Detail oriented

Job description

Now Hiring: Front Desk Associate | Join Our Resort Team!

Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we’d love to meet you!

Ocean Key Resort is currently seeking a Front Desk Associate to join our resort team. As the first point of contact for our guests, you’ll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations.

Pay: $15/hr

What You'll Do:

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out
• Answer guest inquiries and resolve issues quickly and professionally
• Manage room assignments, reservations, and billing with accuracy
• Process payments and handle cash transactions confidently
• Review reservations and prepare for daily arrivals
• Maintain front desk procedures, including key control and registration audits
• Ensure confidentiality and security protocols are followed
• Collaborate with the team to keep operations running smoothly
• Take initiative and support various tasks as needed

What We’re Looking For:

• A friendly, dependable, and customer-focused personality
• Strong communication and multitasking skills
• Basic math skills and comfort handling payments
• Ability to stay organized in a busy environment
• Tech-savvy with a willingness to learn new systems
• Detail-oriented and trustworthy with guest information
• Previous hospitality or customer service experience is a plus
• Flexibility to work weekends and holidays as needed

Why Join Us?

• Work in a welcoming, team-oriented resort environment
• Opportunities to grow within hospitality and resort operations
• Be part of creating memorable experiences for our guests every day

Ready to bring your positive energy and customer service skills to our team?