Resort Front Desk Concierge | Guest Experience

Spottswood Companies; Big Pine Key (FL); On-site; USD 20,664,000 - 28,930,000; Full time

Job summary

Cove Communities is seeking a Front Desk Clerk at our Big Pine Key location. You will check guests in and out, assist with resort services, and ensure a smooth guest experience. Proficiency in Microsoft Office and reservation systems is preferred, with strong communication and a customer-first mindset.

This role emphasizes welcoming guests, coordinating with departments, and maintaining accuracy in daily check-in processes and reports.

Qualifications

• Must have superb customer service skills.
• Ability to effectively communicate with guests and team members.
• Working knowledge of Microsoft Office and reservation systems.

Responsibilities

• Process guest check-ins & check-outs.
• Assist guests with resort services and information.
• Ensure visitors have departed the resort when required.
• Create check-in packets for upcoming guests.
• Run daily reports from the reservation system.
• Coordinate with other departments to support guest satisfaction.
• Uphold Cove Communities policies at all times.
• Perform all other duties as assigned.

Skills

Customer service

Communication

Microsoft Office

Reservation system

Education

High school diploma or GED

Tools

Microsoft Office

Reservation system

Job description

Cove Communities is seeking a Front Desk Clerk at our Big Pine Key location. You will check guests in and out, assist with resort services, and ensure a smooth guest experience. Proficiency in Microsoft Office and reservation systems is preferred, with strong communication and a customer-first mindset.

This role emphasizes welcoming guests, coordinating with departments, and maintaining accuracy in daily check-in processes and reports.