Guest Experience Front Desk Clerk - 401(k) & PTO

Equity LifeStyle Properties, Inc.; Big Pine (FL); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Generous 401(k) employer match

Paid vacations, holidays, and sicktime

Job summary

Equity LifeStyle Properties, Inc. in Big Pine Key, FL is hiring a Front Desk Clerk to deliver warm, professional guest and resident experiences and act as the daily touchpoint for inquiries.

The role involves handling reservations and payments, coordinating with the Property Manager, running reports, and ensuring office efficiency, with a strong emphasis on accuracy, organization, and exceptional customer service.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in customer service with exceptional customer service skills.
• Strong organizational skills and meticulous attention to detail.
• Computer literacy and the ability to learn new systems.

Responsibilities

• Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
• Process payments, deposits & make reservations.
• Run reports and submit maintenance request forms to ensure office efficiency.
• Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
• Prioritize customer satisfaction, address conflicts and solve problems promptly.

Skills

Customer service

Communication

Attention to detail

Computer literacy

Education

High school diploma

Job description

Equity LifeStyle Properties, Inc. in Big Pine Key, FL is hiring a Front Desk Clerk to deliver warm, professional guest and resident experiences and act as the daily touchpoint for inquiries.

The role involves handling reservations and payments, coordinating with the Property Manager, running reports, and ensuring office efficiency, with a strong emphasis on accuracy, organization, and exceptional customer service.