Front Desk Clerk

Cove-Communities-; Big Pine Key (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

Cove Communities is hiring a Front Desk Clerk for our Big Pine Key location. You will be the first point of contact for guests, handling check-ins/outs, answering questions, and helping resolve issues to ensure guest satisfaction.

Requirements include a high school diploma or GED, excellent customer service, and working knowledge of Microsoft Office and reservation systems. Duties include daily report generation and collaboration with other departments to uphold Cove Communities policies.

Qualifications

• Must have superior customer service skills.
• Ability to effectively communicate with guests and staff.
• Working knowledge of Microsoft Office and reservation systems.

Responsibilities

• Process guest check-ins & check-outs.
• Assist guests with resort services.
• Create check-in packets in advance of arrival.
• Run daily reports from the reservation system.
• Communicate with other departments to support guest satisfaction.

Skills

Superior customer service

Effective communication

Microsoft Office

Reservation system knowledge

Education

High school diploma or GED

Tools

Reservation software

Job description

Big Pine Key Resort
33000 Overseas Hwy
Big Pine Key, FL 33043, USA

Description

This position will be at our Big Pine Key location. As a first point of contact for our guests, the Front Desk Clerk providessuperior service to all guests when checking visitors in and out of the resort, answersquestions as well as help to resolve any issues.

Primary Duties & Responsibilities

• Must have working knowledge of the facilities, layout, programs, product line and reservation system
• Process guest check-ins & check-outs
• Assist guests with resort services
• Check to assure visitors have departed the resort
• In advance of guests’ arrival, create check-in packets for guests
• Run reports from the reservation system on a daily basis
• Keep Community Manager apprised of any issues or incidents that occur and may need to be acted upon
• Mail confirmations & other mailings that are needed
• Communicate with other departments to support customer satisfaction
• Support all Cove Communities policy at all times
• All other duties as assigned

Required Skills/Abilities:

• Must possess superior customer service skills
• Ability to effectively communicate with all levels of staff and guests
• Must have knowledge of Microsoft Office
• Working knowledge of computerized reservations systems

Education and Experience

• Minimum high school diploma or GED
• Excellent organizational skills with a high level of accuracy
• RV camping knowledge a plus

Physical Requirements:

• Standing for long periods of time
• Lifting of up to 25lbs.

Living Our Core Values

Our Core Values are a way of life, not just empty promises. We’re searching for Team Members who:

• Love what they do to make our guests’ dreams come true and shows it through delivering service excellence authentically.
• Continually raise the bar by investing in their own personal development and looking for innovative ways to exceed our guests’ expectations.
• Make every moment count, so our Team Members look forward to coming to work every day and our guests look forward to creating new memories on their return visits.
• Consistently do the right thing for our Team Members and guests bykeeping promises and delivering on commitments,building trust along the way.
• Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued.

About Cove Communities

Cove Communities is well capitalized, progressive real estate company that acquires manufactured housing communities and RV resorts in Canada and the US. The founders of the company have a track record of building and managing dynamic, fast-growing companies with exciting upward mobility and remuneration for those Team Members that propel results.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.