Guest Services Concierge — Resort Front Desk

Cove-Communities-; Big Pine Key (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

Cove Communities is hiring a Front Desk Clerk for our Big Pine Key location. You will be the first point of contact for guests, handling check-ins/outs, answering questions, and helping resolve issues to ensure guest satisfaction.

Requirements include a high school diploma or GED, excellent customer service, and working knowledge of Microsoft Office and reservation systems. Duties include daily report generation and collaboration with other departments to uphold Cove Communities policies.

Qualifications

• Must have superior customer service skills.
• Ability to effectively communicate with guests and staff.
• Working knowledge of Microsoft Office and reservation systems.

Responsibilities

• Process guest check-ins & check-outs.
• Assist guests with resort services.
• Create check-in packets in advance of arrival.
• Run daily reports from the reservation system.
• Communicate with other departments to support guest satisfaction.

Skills

Superior customer service

Effective communication

Microsoft Office

Reservation system knowledge

Education

High school diploma or GED

Tools

Reservation software

Job description

Cove Communities is hiring a Front Desk Clerk for our Big Pine Key location. You will be the first point of contact for guests, handling check-ins/outs, answering questions, and helping resolve issues to ensure guest satisfaction.

Requirements include a high school diploma or GED, excellent customer service, and working knowledge of Microsoft Office and reservation systems. Duties include daily report generation and collaboration with other departments to uphold Cove Communities policies.