Front Desk Clerk- Seasonal

Spottswood Companies; Big Pine Key (FL); On-site; USD 20,664,000 - 28,930,000; Full time

Job summary

Cove Communities is seeking a Front Desk Clerk at our Big Pine Key location. You will check guests in and out, assist with resort services, and ensure a smooth guest experience. Proficiency in Microsoft Office and reservation systems is preferred, with strong communication and a customer-first mindset.

This role emphasizes welcoming guests, coordinating with departments, and maintaining accuracy in daily check-in processes and reports.

Qualifications

• Must have superb customer service skills.
• Ability to effectively communicate with guests and team members.
• Working knowledge of Microsoft Office and reservation systems.

Responsibilities

• Process guest check-ins & check-outs.
• Assist guests with resort services and information.
• Ensure visitors have departed the resort when required.
• Create check-in packets for upcoming guests.
• Run daily reports from the reservation system.
• Coordinate with other departments to support guest satisfaction.
• Uphold Cove Communities policies at all times.
• Perform all other duties as assigned.

Skills

Customer service

Communication

Microsoft Office

Reservation system

Education

High school diploma or GED

Tools

Microsoft Office

Reservation system

Job description

This position will be at our Big Pine Key location. As a first point of contact for our guests, the Front Desk Clerk provides superior service to all guests when checking visitors in and out of the resort, answers questions as well as help to resolve any issues.

Primary Duties & Responsibilities

• Must have working knowledge of the facilities, layout, programs, product line and reservation system

• Process guest check-ins & check-outs

• Assist guests with resort services

• Check to assure visitors have departed the resort

• In advance of guests’ arrival, create check-in packets for guests

• Run reports from the reservation system on a daily basis

• Keep Community Manager apprised of any issues or incidents that occur and may need to be acted upon

• Mail confirmations & other mailings that are needed

• Communicate with other departments to support customer satisfaction

• Support all Cove Communities policy at all times

• All other duties as assigned

Required Skills/Abilities:

• Must possess superior customer service skills

• Ability to effectively communicate with all levels of staff and guests

• Must have knowledge of Microsoft Office

• Working knowledge of computerized reservations systems

Education and Experience

• Minimum high school diploma or GED

• Excellent organizational skills with a high level of accuracy

• RV camping knowledge a plus

• Reservation experience a plus

Physical Requirements:

• Standing for long periods of time

• Lifting of up to 25 lbs.

Living Our Core Values

Our Core Values are a way of life, not just empty promises. We’re searching for Team Members who:

• Love what they do to make our guests’ dreams come true and shows it through delivering service excellence authentically.

• Continually raise the bar by investing in their own personal development and looking for innovative ways to exceed our guests’ expectations.

• Make every moment count, so our Team Members look forward to coming to work every day and our guests look forward to creating new memories on their return visits.

• Consistently do the right thing for our Team Members and guests by keeping promises and delivering on commitments, building trust along the way.

• Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued.

About Cove Communities

Cove Communities is well capitalized, progressive real estate company that acquires manufactured housing communities and RV resorts in Canada and the US. The founders of the company have a track record of building and managing dynamic, fast-growing companies with exciting upward mobility and remuneration for those Team Members that propel results.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.