Resort Front Desk Agent - Create Memorable Stays

Spire Hospitality; Stowe (VT); On-site; USD 51,148,000 - 69,200,000; Full time

Benefits offered by this job

Hotel discounts

Benefits package

Job summary

Spire Hospitality is seeking a Front Desk Agent in Vermont to warmly welcome guests and deliver outstanding service throughout their stay. You and the team focus on crafting seamless experiences from check-in to check-out.

Responsibilities include handling check-ins/outs, guest requests, phone inquiries, and coordinating with rooms and other departments. Fluent English and strong communication are essential for success in this role.

Qualifications

• Previous guest service experience.
• Good communication skills.
• Ability to resolve problems.
• Flexible work schedule.
• Basic computer skills.
• Must read, write and speak the English language fluently.

Responsibilities

• Welcome, check-in and direct guests on arrival.
• Review arrivals for notes, requests, and discrepancies and accommodate accordingly.
• Pre-register and produce key packs, when applicable.
• Handle guest requests and follow up to ensure completion.
• Handle cashier duties and balance one's bank at end of shift.
• Assist with answering phones, taking reservations, guest's requests and inquiries.
• Monitor guests accounts and room inventory.
• Majority of shift work would be at front desk, some back office work required.

Skills

Customer service

Communication skills

Team player

Multitasking

Interpersonal skills

Calm demeanor

Tools

SMS Host

PMS

Job description

Spire Hospitality is seeking a Front Desk Agent in Vermont to warmly welcome guests and deliver outstanding service throughout their stay. You and the team focus on crafting seamless experiences from check-in to check-out.

Responsibilities include handling check-ins/outs, guest requests, phone inquiries, and coordinating with rooms and other departments. Fluent English and strong communication are essential for success in this role.