Guest Experience Agent | Flexible Shifts + Benefits

Spire Hospitality; Denver (CO); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Early pay or earned wage access

Medical benefits

Dental benefits

Vision benefits

Hotel discounts

Identity theft protection

Pre-paid legal support

Flexible spending accounts

Matched 401K

Life insurance

Short/long term disability

Paid time off

Wellness programs

Job summary

Spire Hospitality, LLC is seeking a Front Desk team member to deliver best-in-class service to guests at our hotels and resorts. You will check guests in and out efficiently, respond to questions, and handle phone inquiries with a friendly, professional approach.

The role requires one year of front desk or guest-facing experience, with proficiency in MS Office and a willingness to work flexible AM/PM shifts. We offer a comprehensive benefits package and a welcoming team environment.

Qualifications

• High school diploma or equivalent.
• One year of Front Desk experience in hotels preferred.
• One year of experience in customer service or guest-facing role required.
• Confident utilizing MS Outlook, Word, and Excel.
• Previous experience with FOSSE PMS systems a plus.

Responsibilities

• Provide our guests with the best-in-class service while being engaging, and thoughtful.
• Ensure timely response to guest questions and requests.
• Check-in and check-out guests efficiently.
• Promptly and professionally answer incoming phone calls.
• Enjoy multi-tasking.
• Resolve guest concerns with attentive service recovery.

Skills

Front desk experience

Customer service

Guest-facing role

Multitasking

Phone etiquette

Education

High school diploma

Tools

MS Outlook

Word

Excel

FOSSE PMS

Job description

Spire Hospitality, LLC is seeking a Front Desk team member to deliver best-in-class service to guests at our hotels and resorts. You will check guests in and out efficiently, respond to questions, and handle phone inquiries with a friendly, professional approach.

The role requires one year of front desk or guest-facing experience, with proficiency in MS Office and a willingness to work flexible AM/PM shifts. We offer a comprehensive benefits package and a welcoming team environment.