Guest Experience Front Desk Agent | Ski Pass & Perks

Destination by Hyatt; Stowe (VT); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Paid Time Off

Health Benefits – after 30 days

Winter Ski Pass

Summer Golf Membership

Complimentary stays

Onsite Fitness Membership

Employee discounts at Spa & Restaurant

401(k) Matching

Job summary

Destination by Hyatt in Stowe, VT seeks a Front Desk Agent to join the Front Office & Rooms Division. You will be the face of The Lodge at Spruce Peak and Hyatt, delivering welcoming, efficient service to guests and coordinating with other teams to ensure a quality experience.

qualified candidates should have strong communication and customer service skills, basic computer proficiency, and a detail-oriented approach.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Prior hotel or hospitality experience preferred.
• Excellent communication skills.
• Technical proficiency with basic computer applications.
• Attention to detail and strong organizational abilities.
• Customer service experience required.
• Ability to resolve conflicts and adapt to changing guest needs.

Responsibilities

• Conduct guest registration efficiently and accurately.
• Communicate hotel services and promotions to guests and staff.
• Provide friendly, informed assistance to guests and visitors.
• Process forms of payment and respond to guest inquiries.

Skills

Excellent communication

Technical proficiency

Customer service experience

Strong organizational

Time management

Conflict resolution

Adaptability

Education

High school diploma or equivalent

College degree preferred

Job description

Destination by Hyatt in Stowe, VT seeks a Front Desk Agent to join the Front Office & Rooms Division. You will be the face of The Lodge at Spruce Peak and Hyatt, delivering welcoming, efficient service to guests and coordinating with other teams to ensure a quality experience.

qualified candidates should have strong communication and customer service skills, basic computer proficiency, and a detail-oriented approach.