Mountain Resort Front Desk — Guest Experience Specialist
Brasstown Valley Resort & Spa
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Benefits offered by this job
Job summary
Brasstown Valley Resort & Spa is seeking a Front Desk Agent to be the welcoming first impression for guests and ensure a memorable stay in a stunning mountain setting. You will assist with reservations, provide information on amenities and local attractions, and help guests feel genuinely welcomed throughout their visit.
This role emphasizes hospitality, teamwork, and flexible scheduling to support resort operations in a busy environment.
Qualifications
- Customer service or hospitality experience preferred.
- Friendly personality with strong communication skills.
- Professional, dependable, and team-oriented attitude.
- Comfortable using computers and handling multiple tasks.
- Availability to work weekends.
Responsibilities
- Welcome guests with warmth and professionalism.
- Handle check-ins and check-outs efficiently.
- Assist with reservations, phone calls, cancellations, and guest requests.
- Provide information about resort amenities and local attractions.
- Help create positive guest experiences from arrival to departure.
- Maintain accuracy with cash handling and billing procedures.
- Work closely with teammates to support smooth daily operations.
Skills
Education
Job description
Brasstown Valley Resort & Spa is seeking a Front Desk Agent to be the welcoming first impression for guests and ensure a memorable stay in a stunning mountain setting. You will assist with reservations, provide information on amenities and local attractions, and help guests feel genuinely welcomed throughout their visit.
This role emphasizes hospitality, teamwork, and flexible scheduling to support resort operations in a busy environment.
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