Resort Front Desk & Guest Experience Specialist

Holiday Inn Club Vacations Incorporated; West Windsor (VT); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Matching 401K

Employee Assistance Program

Paid Time Off

ClubGo travel benefits & free points

Tuition Reimbursement

Outstanding company culture

Job summary

Holiday Inn Club Vacations Incorporated in Brownsville, VT (Mount Ascutney Resort) is seeking a Part-time Front Desk Specialist to warmly welcome guests, manage folio transactions and assist with room assignments. This role requires weekend/holiday availability and strong customer service focus.

The position involves handling check-in/check-out, printing reports, answering inquiries, and acting as a resort Wi‑Fi and business center expert to ensure smooth guest experiences.

Qualifications

• A commitment to providing outstanding customer service.
• Knowledge of Microsoft Office Suite.
• Able to acquire a clear understanding of timeshareware applications.
• Excellent verbal and written communication skills.
• Fluent in the English language.

Responsibilities

• Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests.
• Ensures that each interaction exceeds the expectations of our owners and guest. Answer all guest inquiries. If unable to respond as an expert, identify the appropriate resort personnel to assist.
• Maintains and is responsible for a house bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customer’s credit, and determines payment method.
• Communicates with Housekeeping to expedite unit cleaning.
• Performs other duties as assigned.

Skills

Customer service

Problem solving

Communication skills

English fluency

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Timeshareware

Job description

Holiday Inn Club Vacations Incorporated in Brownsville, VT (Mount Ascutney Resort) is seeking a Part-time Front Desk Specialist to warmly welcome guests, manage folio transactions and assist with room assignments. This role requires weekend/holiday availability and strong customer service focus.

The position involves handling check-in/check-out, printing reports, answering inquiries, and acting as a resort Wi‑Fi and business center expert to ensure smooth guest experiences.