Residential Support Specialist I - Tech Help & Service

The Chamberlain Group LLC; Tucson (AZ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k contribution

Short-term incentive plan

Job summary

The Chamberlain Group LLC is seeking a customer support specialist to provide technical assistance for residential product lines and to process orders, returns, and pricing inquiries. You will use SAP and CRM to ensure accurate shipments and customer satisfaction from start to finish.

Role emphasizes turning inquiries into sales through product education, maintaining up-to-date technical knowledge, and adhering to on-site shift schedules.

Qualifications

• High school diploma or GED required; 0–2 years in a high-volume customer assistance environment.
• Experience with SAP/CRM systems and order processing.
• Strong communications skills and proficiency in MS Office.

Responsibilities

• Provide customers with specialized technical assistance for installation and support of Chamberlain Group Residential Product lines.
• Process orders, returns and customer pricing inquiries across multiple product lines.
• Verify orders for parts and service quantities match shipping options.
• Escalate any product quality problems and customer complaints.
• Convert customer inquiries into sales with product education.
• Maintain knowledge by training and workshops; build professional networks.
• Obtain information from SAP documents and follow up with customers on shipments and pricing.
• On-site attendance required; comply with assigned shift and hours.

Skills

Verbal communication

Written communication

Microsoft Office

Typing

Education

High School Diploma or GED

College/Technical School (2+ yrs)

Tools

SAP

CRM

Job description

The Chamberlain Group LLC is seeking a customer support specialist to provide technical assistance for residential product lines and to process orders, returns, and pricing inquiries. You will use SAP and CRM to ensure accurate shipments and customer satisfaction from start to finish.

Role emphasizes turning inquiries into sales through product education, maintaining up-to-date technical knowledge, and adhering to on-site shift schedules.