Customer Care Representative Associate II

Chamberlain Group; United States; Hybrid; USD 27,552 - 42,705; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Short-term incentive plan

Job summary

Chamberlain Group is seeking a Customer Care Associate for a hybrid role in Oak Brook, IL, providing support to B2B customers and sales partners. The position requires a high school diploma and prior customer service experience.

You will use Salesforce and SAP daily, maintain order accuracy, and assist sales teams. The role emphasizes professionalism, confidentiality, and ongoing learning to stay current with product knowledge.

Qualifications

• High School Diploma or equivalent required.
• Prior Customer Care or Customer Service experience.
• Ability to work hybrid schedule and additional hours as needed.
• Maintain confidentiality to protect the company’s reputation.
• Continuous learning to build professional knowledge.

Responsibilities

• Provide ongoing daily support to external and internal customers across all Chamberlain Group product lines.
• Utilize Salesforce to initiate and process customer cases, and create and maintain reports.
• Enter and manage orders in SAP.
• Provide product information, pricing, and availability.
• Support Inside and Outside Sales teams.
• Follow‑up with customers regarding the status of open orders and relay shipping information.
• Attend educational workshops and professional publications to maintain technical knowledge.
• Participate in projects as needed to contribute to the team effort.

Skills

Customer care

Problem solving

Time management

Team collaboration

Education

High School Diploma

Some College education

Tools

SAP

Salesforce Service Cloud

Microsoft Outlook

Job description

Position Overview

Customer Care AssociateII – a hybrid role (3days per week in the OakBrook, IL office) supporting Chamberlain Group’s B2B customers and sales partners.

Key Responsibilities

• Provide ongoing daily support to external and internal customers across all Chamberlain Group product lines.
• Utilize Salesforce to initiate and process customer cases, and create and maintain reports.
• Enter and manage orders in SAP.
• Provide product information, pricing, and availability.
• Support Inside and Outside Sales teams.
• Follow‑up with customers regarding the status of open orders and relay shipping information.
• Attend educational workshops and professional publications to maintain technical knowledge.
• Participate in projects as needed to contribute to the team effort.

Required Qualifications

• High School Diploma.
• Prior Customer Care or Customer Service experience.
• Ability to comply with health and safety guidelines and to work the assigned shift and additional hours as required.
• Maintain confidentiality to protect the company’s reputation.
• Professional and technical knowledge through continuous learning.

Preferred Qualifications

• Some College education.
• Experience with SAP.
• Experience with Salesforce Service Cloud.
• Proficiency with Microsoft Outlook.

Compensation & Benefits

Competitive base salary ranging from $20.19–$30.79per hour. Base pay may vary based on position, location, education, training, and experience. Additional compensation includes a comprehensive benefits package (medical, dental, vision), 401(k) with company match, short‑term incentive plan participation, and in‑service bonus potential.

Employment Requirements

This is a hybrid in‑office role requiring regular, predictable attendance, with the capacity to work the assigned schedule and additional hours as needed.