Customer Care & Onboarding Specialist

Chamberlain Group; Oak Brook (IL); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

401k plan

Comprehensive benefits package

Job summary

Chamberlain Group is seeking a detail-oriented Customer Care Specialist to support myQ subscription services and ensure accurate billing. The role involves using Salesforce Service Cloud to manage cases, addressing inquiries, resolving escalated issues, and collaborating across Sales Support, Customer Success, and Product Management teams.

Candidates should have a High School Diploma or GED, 2+ years in customer care, strong communication skills, and familiarity with MS Office.

Qualifications

• High School Diploma or GED required.
• 2+ years Customer Care or Customer Service experience.
• Experience with Salesforce Service Cloud.
• Strong project and time management skills.
• Strong analytical skills.
• Strong verbal and written communication skills; proficiency in Microsoft Office Suite.
• Preferred: Prior experience in myQ Community Support and Zuora.

Responsibilities

• Provide ongoing, daily support to external and internal customers on myQ subscription services.
• Utilize Salesforce to initiate and process customer cases to resolve issues within service levels.
• Identify issue trends and elevate further resolution.
• Provide ongoing support of Sales Support Coordinators, Customer Success, Outside Sales, and Product Managers.
• Provide live SME support to Customer Care on myQ -Community - invoicing & account inquiries.
• Track and analyze SME support questions by customer type; identify areas for improvement.

Skills

Customer Care

Project Management

Analytical Skills

Verbal & Written Communication

MS Office Proficiency

Education

High School Diploma or GED

Tools

Salesforce Service Cloud

Zuora

Job description

Chamberlain Group is seeking a detail-oriented Customer Care Specialist to support myQ subscription services and ensure accurate billing. The role involves using Salesforce Service Cloud to manage cases, addressing inquiries, resolving escalated issues, and collaborating across Sales Support, Customer Success, and Product Management teams.

Candidates should have a High School Diploma or GED, 2+ years in customer care, strong communication skills, and familiarity with MS Office.