Product Service Specialist - Tech Support (Sign-On Bonus)

MAT Holdings, Inc.; Springfield (MN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Sign-On Bonus

Job summary

MAT Holdings Inc. is seeking a dedicated Product Service Representative to provide exceptional product and technical assistance to customers via phone, email, and chat.

You will troubleshoot issues, use SAP to manage records, and ensure accurate, timely responses, contributing to high satisfaction and loyalty. Ideal candidates have mechanical aptitude, good communication skills, and a customer-first mindset, with willingness to learn and participate in ongoing training and performance

Qualifications

• Experience with Microsoft products.
• Familiar with compressors and engines.
• Good verbal and written communication skills.

Responsibilities

• Provide comprehensive product and technical assistance to customers via phone, email, and chat.
• Troubleshoot issues and offer solutions in a timely and professional manner.
• Utilize SAP system to access and update customer information, order details, and service records.
• Demonstrate strong mechanical aptitude to understand and explain product features and functionality.
• Maintain a pleasant and patient demeanor while addressing customer concerns and solving problems.
• Collaborate with other departments to elevate complex issues and ensure customer satisfaction.

Skills

Microsoft products

Mechanical aptitude

Communication skills

Tools

SAP

Job description

MAT Holdings Inc. is seeking a dedicated Product Service Representative to provide exceptional product and technical assistance to customers via phone, email, and chat.

You will troubleshoot issues, use SAP to manage records, and ensure accurate, timely responses, contributing to high satisfaction and loyalty. Ideal candidates have mechanical aptitude, good communication skills, and a customer-first mindset, with willingness to learn and participate in ongoing training and performance