Residential Services Dispatcher - Scheduling & Support

Seatown; Washington; On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Competitive wages

Accrued PTO: 1 hour per 40 hours

Vacation: 40 hours at 3 years, 80 at 5

401k with company match up to 3% and 5

Monthly bonuses

Ongoing professional training

Onsite gym

Company parties and events

Job summary

Seatown Electric, Plumbing, Heating and Air is seeking a full-time Dispatcher for our Mukilteo location. The role focuses on coordinating customer communications, scheduling technician visits, and maintaining detailed records while supporting a fast-paced, team-oriented office environment.

The ideal candidate will have strong communication, multitasking, and Microsoft Office skills, with a customer-service mindset and a professional demeanor.

Qualifications

• High school diploma or equivalent required.
• Experience in the trades is a plus.
• Experience in booking appointments.
• Proficient with Microsoft Office (Excel, Word, Teams, PowerPoint).
• Experience in Finance or Accounting is a plus.
• Experience in Plumbing is a plus.

Responsibilities

• Interacts with customers via phone, email, chat, or in person to provide information on products or services.
• Manages large volumes of incoming calls from customers and technicians.
• Collects and enters customer information.
• Fields customer questions and complaints; forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Scheduling projects for technicians.
• Managing scheduled projects with organization and detail.
• Sufficiently communicate the customers’ needs to the technicians via notes onto appointment summaries.
• Determine whether or not the company provides the services that the customer is requesting.
• Performs other related duties as assigned.

Skills

Communication

Customer service

Computer skills

Script memorization

Empathy

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Seatown Electric, Plumbing, Heating and Air is seeking a full-time Dispatcher for our Mukilteo location. The role focuses on coordinating customer communications, scheduling technician visits, and maintaining detailed records while supporting a fast-paced, team-oriented office environment.

The ideal candidate will have strong communication, multitasking, and Microsoft Office skills, with a customer-service mindset and a professional demeanor.