Dispatcher

Seatown; Mukilteo (WA); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Competitive wages

Accrued PTO

Vacation time

Paid holidays

401k with company match

Onsite gym

Monthly bonuses

Professional training

Company events

Job summary

Seatown Electric Plumbing Heating and Air is seeking a full-time Dispatcher to work onsite in Mukilteo. You will handle customer contacts via phone, email, chat, and in person, schedule technician projects, and maintain detailed records.

This role offers bonuses, PTO, 401k matching, and opportunities for advancement. The ideal candidate blends strong communication with multitasking, teamwork, and proficiency in MS Office.

Qualifications

• High school diploma or equivalent.
• Experience in the trades is a plus.
• Experience in booking appointments.
• Experience with Microsoft Excel, Word, Teams, and PowerPoint.
• Experience in Finance or Accounting is a plus.
• Experience in Plumbing is a plus.

Responsibilities

• Interact with customers by phone, email, chat, or in person to provide support and information.
• Manage large volumes of incoming calls from customers and technicians.
• Collect and enter customer information.
• Route issues to the appropriate specialist when needed.
• Resolve customer problems and concerns with appropriate actions.
• Maintain customer accounts and records of interactions.
• Schedule and manage projects for technicians.
• Communicate customer needs to technicians via appointment notes.
• Assess whether the requested services are offered.
• Perform other related duties as assigned.

Skills

Communication

Active listening

Customer service

Multitasking

Team player

Computer skills

Memorize scripts

Empathetic

Software learning

Education

High school diploma

Equivalent qualification

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

PowerPoint

Job description

We are a fast-growing residential Electrical, Plumbing and HVAC company looking for a full-time, experienced Dispatcher. The candidate we are looking for is serious about their career and advancement. They would be the type to take initiative to complete tasks and thrive during the busy times. It's a challenging, exciting, and fun opportunity in a professional environment. If you are a team player with an upbeat personality and a positive attitude, we want to hire you!

SeaTown Electric, Plumbing, Heating and Air leads the Puget Sound market in customer service and quality work. We pride ourselves in our ability to uphold a five-star rating. We have created a company-wide culture of teamwork that exudes positivism, growth, goal setting, encouragement, achievement, and recognition.

This position is full-time onsite at our location in Mukilteo.

Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Manages large amounts of incoming phone calls from customers and technicians
• Collects and enters customer information
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Scheduling projects for technicians
• Managing scheduled projects with organization and detail
• Sufficiently communicate the customers’ needs to the technicians via notes onto appointment summaries
• Determine whether or not the company provides the services that the customer is requesting.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Ability to memorize scripts and company pricing for general calls
• Empathetic and patient
• Ability to work in a team environment
• Ability to multitask with minimal errors

Education and Experience:

• High school diploma or equivalent.
• Experience in the trades is a plus
• Experience in booking appointments
• Experience in Microsoft; Excel, Word, Teams, and PowerPoint
• Experience in Finance or Accounting is a plus
• Previous experience with Plumbing is a plus
• Competitive Wages
• Accrued PTO at 1 hour for every 40 hours worked
• 40 hours of vacation at 3 years and 80 hours at 5 years in addition to accrued PTO
• 7 Paid Holidays
• 401k with 100% company match up to 3% and 50% match up to 5%
• Comfortable breakroom stocked with snacks
• Opportunity for Advancement
• Monthly bonuses
• Ongoing Professional Training Classes
• Onsite gym
• Company Parties and Events
• Working for a company that value all employees.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times

#SEAP

Pay Range

$25 - $28 USD

About Seatown:

Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington!

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent withapplicable state and local laws, including the Fair Chance Act.

As set forth in Seatown’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.