Home Services Dispatcher - In-Office, PTO from Day One

As You Wish Electric; Seattle (WA); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

Weekly pay

In-office role

Start earning PTO from day one

6 paid holidays

Great medical benefits (dental, vision

life insurance for you and family

Job summary

As You Wish Electric, Plumbing, Heating and Air is seeking a Dispatcher to join our Seattle-based team. You will manage customer calls, assess issues, prioritize service, and dispatch the right technician, ensuring timely, respectful responses and precise follow-ups.

The role is 100% in-office, with Monday–Friday hours and a competitive wage. You’ll report to the Call Center Manager and contribute to a high-volume, service-focused operation.

Qualifications

• Proven customer service experience in outbound and inbound calls.
• At least 2 years of dispatching or scheduling experience (required).
• Experience in the home service industry (preferred).
• Ability to engage with customers and listen actively.
• Proficiency with basic communication tech (phones, computers, etc.).
• Ability to work independently and deliver results.
• Strong customer service skills and a positive attitude.

Responsibilities

• Answer customer calls and get to the heart of what's going on at home.
• Prioritize the service needed and assign a service technician.
• Walk clients through what services they may need, and why.
• Schedule technicians to tackle customer needs head-on.
• Provide a clear timeframe for when to expect the technician.
• Ensure every customer need is handled promptly and respectfully.
• Keep detailed records of customer calls and dispatching tasks.

Skills

Customer service

Dispatching

Scheduling

Home service

Job description

As You Wish Electric, Plumbing, Heating and Air is seeking a Dispatcher to join our Seattle-based team. You will manage customer calls, assess issues, prioritize service, and dispatch the right technician, ensuring timely, respectful responses and precise follow-ups.

The role is 100% in-office, with Monday–Friday hours and a competitive wage. You’ll report to the Call Center Manager and contribute to a high-volume, service-focused operation.