Plumbing Dispatcher — Fast-Paced Home Service Hub

Bee's Plumbing and Heating; Seattle (WA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Training and development

West Seattle office

Job summary

Bee’s Plumbing and Heating in Seattle is seeking an experienced Dispatcher for the Plumbing department to coordinate service requests, dispatch field technicians, and serve as the primary communication hub between customers, technicians, and management.

You’ll monitor schedules, make real-time adjustments, and ensure accurate record-keeping in Service Titan while coordinating emergency responses and allocating resources to meet demand; open Mon-Fri 6:00 am–8:30 pm and weekends as needed from our

Qualifications

• 2+ years of dispatching experience.
• Call center experience is highly preferred.
• HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software.

Responsibilities

• Coordinate service requests and dispatch to field technicians.
• Act as main point of contact for field teams, customers, and management.
• Address inquiries and resolve issues to ensure customer satisfaction.
• Monitor schedules and make real-time adjustments to optimize operations.
• Maintain accurate records in Service Titan.

Skills

Dispatching experience

Communication skills

Multi-tasking

Customer-focused

Problem-solving

Basic computer skills

Service Titan experience

Tools

Service Titan

Job description

Bee’s Plumbing and Heating in Seattle is seeking an experienced Dispatcher for the Plumbing department to coordinate service requests, dispatch field technicians, and serve as the primary communication hub between customers, technicians, and management.

You’ll monitor schedules, make real-time adjustments, and ensure accurate record-keeping in Service Titan while coordinating emergency responses and allocating resources to meet demand; open Mon-Fri 6:00 am–8:30 pm and weekends as needed from our