Onsite Dispatcher — Residential Trades with Growth

SeaTown Electric Plumbing Heating & Air; Mukilteo (WA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Competitive wages

Accrued PTO and vacation time

Medical/Dental/Vision

401k with company match

Job summary

SeaTown Electric Plumbing Heating and Air in Mukilteo, WA is seeking an experienced full-time Dispatcher for a fast-paced residential service environment. You will manage calls, schedule technicians, enter customer information, and ensure smooth communication between customers and field staff.

The ideal candidate has dispatch experience, strong computer skills, excellent communication, and a team-oriented attitude.

Qualifications

• High school diploma or equivalent.
• Experience in the trades is a plus.
• Experience in booking appointments.
• Experience in Microsoft Excel, Word, Teams, and PowerPoint.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Manages large amounts of incoming phone calls from customers and technicians
• Collects and enters customer information
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Scheduling projects for technicians
• Managing scheduled projects with organization and detail
• Sufficiently communicate the customers’ needs to the technicians via notes onto appointment summaries
• Determine whether or not the company provides the services that the customer is requesting.

Skills

Dispatch experience

Excellent communication

Customer service

Microsoft Office

Team player

Education

High school diploma

Trades experience a plus

Experience in booking appointments

MS Office proficiency

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

PowerPoint

Job description

SeaTown Electric Plumbing Heating and Air in Mukilteo, WA is seeking an experienced full-time Dispatcher for a fast-paced residential service environment. You will manage calls, schedule technicians, enter customer information, and ensure smooth communication between customers and field staff.

The ideal candidate has dispatch experience, strong computer skills, excellent communication, and a team-oriented attitude.