Residential Service Operations Manager (Field & Office)

FirstKey Homes, LLC; Marietta (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

FirstKey Homes, LLC seeks a Service Manager to lead the local Service Office and Field Operations in Marietta, GA. You will drive safety, customer service excellence, and operational discipline while aligning teams with company goals.

You will oversee lead technicians, coordinators, vendors, and field inspections, manage budgets and KPIs, and push continuous improvements to asset care and resident satisfaction within a multi-market footprint.

Qualifications

• 6+ years in service, maintenance, construction, or property management leadership.
• Proven experience managing teams including Service Technicians, Coordinators, and Vendors.
• Strong financial acumen with budgets, expenses, and cost controls.
• Proficiency in Microsoft Office Suite and service management software.
• Experience reviewing work scopes, cost estimates, and vendor contracts.
• Ability to manage multiple teams, projects, and priorities across a geographic area.

Responsibilities

• Oversee service teams and vendors, providing leadership, training, and accountability to ensure high performance, adherence to policies, professionalism, and customer service excellence.
• Track and report key performance metrics, including service efficiency, resident satisfaction, budget adherence, and vendor performance.
• Monitor service requests, preventive maintenance, and property inspections to meet company standards.
• Ensure safety, OSHA compliance, and safety-first culture across operations.
• Collaborate with leadership to align service department goals with overall business objectives.

Skills

Data Analysis & Reporting

Leadership & Team Development

Problem-Solving & Decision-Making

Operations & Process Management

Performance Monitoring

Judgment & Prioritization

Financial Management

Negotiation & Vendor Management

Communication & Stakeholder Engagement

Time Management & Multitasking

Education

High School Diploma or equivalent

Bachelor’s degree in Business, Construction Management, Property Management, or related field

Tools

Yardi

Microsoft Office Suite

Job description

FirstKey Homes, LLC seeks a Service Manager to lead the local Service Office and Field Operations in Marietta, GA. You will drive safety, customer service excellence, and operational discipline while aligning teams with company goals.

You will oversee lead technicians, coordinators, vendors, and field inspections, manage budgets and KPIs, and push continuous improvements to asset care and resident satisfaction within a multi-market footprint.