Residential Service & Maintenance Manager

Progress Residential®; Raleigh (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Professional development

Inclusive culture

Job summary

Progress Residential is seeking a Service Manager to lead the service and maintenance efforts for a portfolio of occupied single-family rental homes. You will oversee day-to-day operations, supervise the service team, and coordinate with vendors to ensure timely, high-quality repairs while maintaining safety and compliance.

The role requires strong customer service, vendor-management, and knowledge of building systems. A driver's license and EPA refrigerants certification are required.

Qualifications

• 5+ years of experience managing service, operations and maintenance in multi-family, single-family, military housing or equivalent.
• High School Diploma or equivalent required.
• EPA certified to handle refrigerants.
• Valid Driver's License required.
• Strong communication and vendor-management skills.

Responsibilities

• Manage Service jobs to provide outstanding customer service and timely resolution to resident requests on occupied homes.
• Monitor response times, resident satisfaction and portfolio productivity and efficiency.
• Review schedules and approve third-party vendors, pricing, and invoices for completed work.
• Provide technical support to service technicians to ensure proper diagnosis and repair of service jobs.
• Ensure training is completed timely for self and team; enforce technical training programs.
• Coordinate housing inspections and compliance checks for HUD/HQS requirements.
• Develop positive relationships with local market teams and housing authorities.
• Manage vendor relations, onboard new vendors, and negotiate pricing.

Skills

People management

Customer service

Communication skills

Vendor relations

Budgeting / cost estimation

MS Office (Excel)

Education

High School Diploma or equivalent

EPA refrigerants certification

Tools

Salesforce

Yardi

Job description

Progress Residential is seeking a Service Manager to lead the service and maintenance efforts for a portfolio of occupied single-family rental homes. You will oversee day-to-day operations, supervise the service team, and coordinate with vendors to ensure timely, high-quality repairs while maintaining safety and compliance.

The role requires strong customer service, vendor-management, and knowledge of building systems. A driver's license and EPA refrigerants certification are required.