Property Services Manager - Maintenance & Resident Care

Progress Residential®; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Generous PTO

Learning & development

Culture & recognition

Job summary

Progress Residential® is seeking a Service Manager to lead open service jobs, preventive maintenance, and a field team managing single-family rental homes nationwide. You’ll supervise technicians, coordinate vendors, and ensure safety and compliance while delivering exceptional resident service.

Ideal candidates have 5+ years in service/maintenance management, EPA refrigerant certification, and strong vendor relations. This is a on-site role in a fast-paced, growth-focused company.

Qualifications

• 5+ years of experience managing service, operations and maintenance in multifamily or single-family housing.
• High School Diploma or equivalent required.
• EPA certified to handle refrigerants.
• Valid Driver's License required.
• Flexibility to work weekends and evenings.
• Ability to review cost estimates and scopes with labor-rate knowledge.
• Strong communication with General/Sub-Contractors on scope, price and schedule.
• Experience scheduling multiple contractors across geographic areas.
• Proficient with MS Office; Salesforce or Yardi preferred.
• Capable of working independently in a fast-paced team.

Responsibilities

• Manage service jobs to provide outstanding customer service and timely resolution to resident requests.
• Review schedules, approve third-party vendors, pricing, and invoices.
• Provide technical support to service technicians for proper diagnosis and repair.
• Ensure training and compliance for service team.
• Oversee semi-annual home inspections and HUD/HQS compliance.
• Communicate with tenants, owners, and agencies by phone and email.
• Coordinate vendor relations and negotiate pricing; manage fleet and inventory.
• Uphold health and safety regulations across properties.

Skills

5+ years of service/maintenance mgmt

Valid Driver's License

Excellent communication

MS Office proficiency

Salesforce experience

Yardi experience

Vendor management

Ability to schedule multiple crews

Education

High School Diploma

EPA refrigerant certification

Tools

MS Office

Salesforce

Yardi

Job description

Progress Residential® is seeking a Service Manager to lead open service jobs, preventive maintenance, and a field team managing single-family rental homes nationwide. You’ll supervise technicians, coordinate vendors, and ensure safety and compliance while delivering exceptional resident service.

Ideal candidates have 5+ years in service/maintenance management, EPA refrigerant certification, and strong vendor relations. This is a on-site role in a fast-paced, growth-focused company.