Residential Security Technician & Field Troubleshooter

ADT; Kennewick (WA); On-site; USD 28,000 - 55,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with employer matching

Paid vacation time

Tuition reimbursement

Employee referral bonuses

Career growth opportunities

Job summary

ADT is hiring a Residential Service Technician to troubleshoot and service security systems for home and business customers. You’ll advise customers and the care center on system status and inspections, and you’ll work to resolve issues efficiently.

Successful candidates have at least 2 years of install/inspect experience with ADT or similar products, strong communication, and a valid driver’s license. We offer comprehensive benefits and growth opportunities.

Qualifications

• High school diploma or GED required.
• Minimum 2 years installing and inspecting/repairing ADT or comparable product line.
• Excellent communication skills.
• Able to read building electrical and sprinkler plans for trouble clearing.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.

Skills

Excellent communication

Read electrical/sprinkler plans

Physical fitness

Driver's license

Education

High school diploma or GED

Job description

ADT is hiring a Residential Service Technician to troubleshoot and service security systems for home and business customers. You’ll advise customers and the care center on system status and inspections, and you’ll work to resolve issues efficiently.

Successful candidates have at least 2 years of install/inspect experience with ADT or similar products, strong communication, and a valid driver’s license. We offer comprehensive benefits and growth opportunities.