Residential Security Service Technician—Troubleshooter

ADT; Aurora (CO); On-site; USD 30,000 - 56,000; Full time

Benefits offered by this job

Full benefits after 31 days

Casual, energetic work environment

Medical, Dental, Vision, 401(k) with e

Paid vacation time

Tuition reimbursement

Employee referral bonuses

Career growth opportunities

Job summary

ADT is hiring a Residential Service Technician to troubleshoot, install and service security and site automation systems. You will read blueprints, repair equipment, and coordinate inspections with authorities as needed, ensuring reliable protection for customers.

We seek candidates with at least 2 years of installation/inspection experience, excellent communication, a valid driver's license, and the ability to work in dynamic environments.

Qualifications

• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.
• Excellent communication skills.
• Able to read building electrical and sprinkler plans as required for clearing equipment trouble.
• Valid driver's license.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Read blueprints, building and electrical plans in order to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

Skills

Excellent communication

Read blueprints

Safety-minded physical work

Valid driver's license

Education

High school diploma or GED

Job description

ADT is hiring a Residential Service Technician to troubleshoot, install and service security and site automation systems. You will read blueprints, repair equipment, and coordinate inspections with authorities as needed, ensuring reliable protection for customers.

We seek candidates with at least 2 years of installation/inspection experience, excellent communication, a valid driver's license, and the ability to work in dynamic environments.